Menu
Your Cart

Return and Refund Policy


For the US returns: (Orders placed after January 01, 2021)

 

Note: We cannot accept returns on monogrammed/personalized items, special order items, custom upholstery items shipped directly from the vendor, or items damaged through normal wear and tear. Final sale items ending in .97, .98, or .99 cannot be returned. We also cannot accept returns of any food products, which are considered final sale items. Prior purchases are not eligible for price adjustments.

 

Delivery Fees

 

  • Delivery fees are non-refundable and prior purchases are not available for price adjustments.

 

Refunds

 

  • Refunds will be issued back to the purchasing credit card used at the time of checkout. 
  • We cannot apply funds to new cards
  • Refunds will not be issued on used or damaged items not related to shipping issues (see terms and conditions)

 

Option 1 – US Returns

If you are in the united states you are returning a product, please visit the Returns link under the Customer Service section and fill out the form.

 

Once we receive your request we will issue you a Return Label to send back the item. After Items have been received back at our office, a credit will be issued to you for the full amount of the purchase, including shipping.  Note: All items must be unused and in original packaging.  Damaged and used items will not be given credit unless damaged was caused by the carrier.  Used items will be shipped back to the original shipping address on order.  The Return Label Fee is $10 for all US Returns which will be deducted from the refund. 



Option 2


If you would like to use your own return shipping method  (US Orders only).Shipping Return items back to AKA Dwelling.  A return label with a pre-paid shipping label must be affixed to your package. Take the package to the US Post Office or your carrier of choice whom you purchased the Pre-paid label.

COD or Freight Collect items will be refused. 

Ship Item securely and in original packaging Include Order Number to:

AKA Dwelling Returns, 5071 Martin Luther King Jr. Fwy, Fort Worth, Texas 76119

Returns items must be unused and in original packaging.  Used items will be shipped back to the original shipping address on order. 

International Exchanges and Returns

If you are returning an order and your shipping address is outside the United States.  The buyer is responsible for shipping items back to AKA Dwelling.  AKA Dwelling will not refund any amount for shipping charges incurred by the buyer and will only refund the full value of the purchase.  Exchanges will be sent once items are returned and received at AKA Dwelling for additional information email.

 

 

 

Ineligible Items for return and refund

·      Final Sales – Closeout Items (with prices ending in  $X.97 $C.98or $X.99)

·      Items damaged through normal wear and tear

·      Cracked, Chipped, or damaged items by users

·      Vendor shipped items

·      All Food Items

·      Gift Cards