Your Cart

Return and Shipping policy

Orders are shipped via United State Postal Service (USPS) or via United Parcel Service (UPS).  Most in-stock items will arrive on your doorstep 5-8 business days after receipt of your order. After ordering our payment processors authorizes payment, once authorization has been verified and approved orders that we have "in-stock items" will ship the following business day.

Most purchases are shipped directly from our warehouse.  In the event of a delay, we will notify you via email. AKA Dwelling typically does not ship on Saturdays, Sundays, or holidays.  Orders received before 5:00 pm CST  Monday through Friday will ship that day.  Orders received after 5:00 pm will ship the following business day.

Shipping rates are based on either the selected USPS rates which we connect directly and display to you based on weight and distance from our Texas location.   Charges for shipping and delivery time vary based on your location.

Exchanges and Returns

Although we are sure you will love your selection, merchandise purchased at may be returned within 30 days of receipt.  Must be in new condition, unused and in original packaging. 

For US returns: (Orders placed after January 29, 2019)

Option 1. If you are returning a product, please visit the Returns link under Customer Service so we may issue you a Return Label to send back the item. After Items have been received back at our office, a credit will be issued to you for the full amount of the purchase, including shipping.  Note: All items must be unused and in original packaging.  Damaged and used items will not be given credit unless damaged was caused by the carrier.  Used items will be shipped back to the original shipping address on order.  The Return Label Fee is $10 for all US Returns which will be deducted from the refund. 

Option 2. If you would like to use your own return shipping method  (US Orders only).Shipping Return items back to AKA Dwelling.  A return label with a pre-paid shipping label must be affixed to your package. Take the package to the US Post Office or your carrier of choice whom you purchased the Pre-paid label.

COD or Freight Collect items will be refused. 

Ship Item securely and in original packaging Include Order Number to:

AKA Dwelling Returns, 5071 Martin Luther King Jr. Fwy, Fort Worth, Texas 76119

Returns items must be unused and in original packaging.  Used items will be shipped back to the original shipping address on order.  Returns are not accepted after 45 days.

International Exchanges and Returns

If you are returning an order and your shipping address is outside the United States.  The buyer is responsible for shipping items back to AKA Dwelling.  AKA Dwelling will not refund any amount for shipping charges incurred by the buyer and will only refund the full value of the purchase.  Exchanges will be sent once items are returned and received at AKA Dwelling. for additional information email